Our Managed Services
NOC 24/7/365
Network Operations Center with proactive monitoring and rapid intervention
- 24/7/365 infrastructure monitoring
- Monitoring SNMP/NetFlow/Syslog
- Intelligent alerts & escalation
- ITIL incident management
- Guaranteed SLA tickets
- Detailed monthly reports
SOC 24/7 Cyber
Security Operations Center with threat detection and incident response
- Centralized SIEM (Splunk/QRadar/Sentinel)
- Threat hunting & threat intelligence
- Incident response (IR) < 15min
- Forensics & post-breach analysis
- Continuous compliance (ISO 27001/SOC2)
- Cyber monitoring & patch management
Preventive Maintenance
Proactive maintenance programs to maximize system availability
- Regular infrastructure audits
- Automated patch management
- Firmware/OS updates
- Backup & disaster recovery tests
- Continuous performance optimization
- Change planning (Change Mgmt)
Multilingual Helpdesk
Level 1/2/3 user support in French and English
- Hotline 24/7 (FR/EN)
- Multi-channel support (phone/email/chat)
- ITSM tickets with SLA
- Secure remote access
- Knowledge base & self-service
- User training
Complete Managed Services
Total or partial outsourcing of your IT infrastructure
- Server & storage management
- Network & security administration
- Database management (DBA)
- Backup & disaster recovery
- Capacity planning & forecasting
- Optimized & predictable IT budget
Customized SLA
Service level agreements adapted to your critical business requirements
- 99.9% to 99.99% availability SLA
- Contractually guaranteed RTO/RPO
- Automatic penalties if breach
- KPIs & monthly reporting
- Quarterly performance reviews
- Continuous improvement (PDCA)