⚙️ 24/7 Support

Managed Services

24/7 NOC/SOC, preventive & corrective maintenance, multilingual support

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Our Managed Services

Continuous support for your IT operations

🖥️

24/7 NOC (Network Operations Center)

  • 24/7/365 network monitoring
  • Incident management and escalation
  • Performance monitoring
  • SLA compliance tracking
  • Monthly reporting
🛡️

24/7 SOC (Security Operations Center)

  • 24/7/365 security monitoring
  • Threat detection and response
  • Vulnerability management
  • Security incident handling
  • Compliance reporting
🔧

Preventive Maintenance

  • Regular equipment inspections
  • Firmware and software updates
  • Configuration backups
  • Performance optimization
  • Maintenance planning
🚨

Corrective Maintenance

  • Rapid troubleshooting
  • 24/7 on-call support
  • Remote and on-site interventions
  • Spare parts management
  • RCA (Root Cause Analysis)
💬

Multilingual Helpdesk

  • French and English support
  • Ticketing system
  • Multi-level escalation
  • Remote assistance
  • User training
☁️

Cloud Management

  • Cloud infrastructure monitoring
  • Cost optimization
  • Backup management
  • Disaster recovery
  • Cloud security monitoring

Service Level Agreements (SLA)

99.9%

Network Uptime

15min

Critical Response Time

24/7

Support Availability

Need 24/7 IT Support?

Our NOC/SOC teams are ready to support your operations

Get Started 📞 +1 (514) 792-3837